Returns & Exchanges

MORAN cares about every customer. If a product doesn't suit you or arrived damaged, we will exchange it or refund your money in accordance with the Ukrainian Consumer Rights Protection Law.

Return Conditions

Timeframe: 14 calendar days from delivery.
Product condition: original packaging, unused, with full set and receipt.
Hygiene products (opened shampoos, masks, tonics, creams) are non-returnable per Resolution No. 172.
Defects or shop error (wrong item, damaged packaging) — refunded or replaced regardless of condition.

How to Request a Return

Contact us by phone, email or the website form.
Describe the reason; attach photos (for defects).
Our manager will send instructions and return shipping details.
Send the product via Nova Poshta to the provided address.
After inspection, refund is issued within 7 business days to the original payment card.

Shipping Costs

Customer-initiated returns: shipping is paid by the customer. Defects or shop errors: we pay shipping both ways.

Customer Support

Daily 9:00–19:00. We reply within 24 hours.